Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery within the United States typically takes 7–15 business days. We ship from global fulfillment partners to keep prices low — this means slightly longer delivery times than domestic-only stores. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes! Free shipping on all orders $50 and over — applied automatically at checkout. Orders under $50 ship for a flat $4.99.

Why does shipping take longer than Amazon?

We work with global fulfillment partners to bring you professional-grade pain relief tools at significantly lower prices than traditional retail. The tradeoff is delivery times of 7–15 days rather than 2 days. Every order comes with full tracking and our 30-day guarantee — so there's zero risk.

Can I track my order?

Yes. You'll receive a tracking number by email within 3–5 business days of ordering. Use it to track your package in real time.

Do you ship internationally?

Currently US only. International shipping coming soon.

Returns & Refunds

What is your return policy?

30-day money-back guarantee on everything. If you're not happy for any reason, email support@relaxreliefpro.com and we'll make it right — refund or replacement, no hassle.

My item arrived damaged — what do I do?

Email us at support@relaxreliefpro.com within 48 hours with a photo. We'll send a replacement immediately at no cost. You don't need to return the damaged item.

How long do refunds take?

Once approved, refunds process within 5–10 business days to your original payment method.

Products & Safety

Are these products safe to use?

Yes. All electronic devices including TENS units meet safety standards and are FDA-cleared for home use. Always read the product manual before use.

Who should NOT use a TENS unit?

Avoid if you have a pacemaker, are pregnant, or have epilepsy. Consult your doctor before use if you have any serious medical condition.

Do you offer a warranty?

Yes — all electronic products include a 1-year manufacturer warranty. Contact support@relaxreliefpro.com for warranty claims.

Discounts

Do you have discount codes?

Yes! Use RELIEF15 for 15% off your first order. Bundle orders automatically get the best value pricing.